Clause 4.1.20 of the license agreement for all platforms has the following interpretation:
4.1. User shall not perform the following actions in relation to the Game:
4.1.20. Use any programmes aimed at recording or another fixation of commands, sequences of actions (macros), including for a computer mouse and/or other devices, which allow automating, change in any way the process of controlling the character in the Game, including the performance of actions that provide an advantage over other Users of the Game, for example, in the frequency of performance of any actions, speed, reaction, accuracy, etc., actions that go beyond the capabilities of the normal Game process without the use of such programmes (macros).
To read the licence agreements for each platform, click on the links below:
Such bans may be issued either by the “EXENS” anti-cheat system or by our specialists.
Penalties are imposed specifically for macros that provide an advantage in shooting.
A ban under this clause is issued only once for a period of 7 days. Any further bans for this violation will be issued under clause 4.1.1 as a permanent ban with no possibility of appeal.
No, bans for violating this clause will not be reviewed under any circumstances, even if someone else used your account, because you are the one responsible for its security.
Attention! The support team does not accept requests to review such bans.