Ban for violating of clause 4.1.21

Clause 4.1.21 of the licence agreement

Clause 4.1.21 of the licence agreement for all platforms has the following interpretation:

4.1. User shall not perform the following actions in relation to the Game:
4.1.21. Engage in any conduct that violates fair play and sportsmanship principles, including, but not limited to:

• exploit any vulnerabilities, glitches, or deficiencies in the Game;
• block or otherwise obstruct another User in any manner, or engage in any similar actions aimed at creating obstacles or comparable actions against a player who is a member of the User's allied faction (for example, block movement/obstruct the view of such allies);
• utilize information derived from online broadcasts (streams) conducted on any online platforms for the purpose of pursuing a streamer and/or the streamer's gameplay, gaining a game advantage, interfering with the game process and other similar purposes (stream sniping);
• engage in collusion with other Users for the purpose of manipulating the game process and mechanics to obtain an advantage in the Game, independently manipulate game mechanics, processes, and/or the terms of this Agreement, including for the purpose of gaining advantage and/or for personal benefit in any form;
• use (run) more than one copy of the Game on a single device at the same time;
• commit any other intentional actions that disrupt the normal course of the game process and the Game as a whole, create obstacles to the normal use of the Game and participation in the game process by other Users.

To read the licence agreements for each platform, click on the links below:

• EXBO Launcher Licence Agreement;
• Steam Platform Licence Agreement;
• Epic Games Platform Licence Agreement.

What do I do if I receive a ban?

If you do not admit your guilt and if you consider this ban to be erroneous, you have the right to request a review of your in-game ban at our technical support centre.

For this, you will need to do the following steps:

1. Enable two-factor authentication by app, depending on your platform.
2. Send a ticket to our technical support and attach the filled in form to it.

Attention! Create a ticket from the account on which the character is located.

Game ban review form

Please fill in the following form and paste it into the text box of your ticket:

1. Name of the character that is banned in the game:
2. Platform you are playing on:
3. Region you are playing on:
4. The reason for which the game ban was received:
5. Description of the situation and your opinion about the ban:

We would like to remind you that our game is available on EXBO, Steam, VK Play, 4game, Epic Games platforms.

In addition, our game is available on the regions Russia, Europe, North America, Southeast Asia, Northeast Asia.

Other guides

• Ban for violating clause 4.1.1;
• Ban for violating clause 4.1.2;
• Ban for violating clause 4.1.3;
• Ban for violating clause 4.1.4;
• Ban for violating clause 4.1.5;
• Ban for violating clause 4.1.6;
• Ban for violating clause 4.1.7;
• Ban for violating clause 4.1.8;
• Ban for violating clause 4.1.9;
• Ban for violating clause 4.1.10;
• Ban for violating clause 4.1.11;
• Ban for violating clause 4.1.12;
• Ban for violating clause 4.1.13;
• Ban for violating clause 4.1.14;
• Ban for violating clause 4.1.15;
• Ban for violating clause 4.1.16;
• Ban for violating clause 4.1.17;
• Ban for violating clause 4.1.18;
• Ban for violating clause 4.1.19;
• Ban for violating clause 4.1.20;
• In-game chat access banned.